Reservations
Reservations Agent
Location:
Santorini, Greece
We are looking for a Reservations Agent who will be reporting to the multi property communications and reservations inquiries and requests. The Reservations Agent must have excellent communication and organizational skills and must be a team player who can effectively collaborate with the other departments. The goal is to enhance customer dedication, drive sales of our services and expand our clientele by strengthening our hotel's reputation.
Job Type:
Full Time - Hybrid
Responsibilities
Respond to guest inquiries regarding room availability, rates, amenities etc.
Handle reservations inquiries and send offers via all channels in a timely manner while exhibiting interest and professional image
Assist guests with modifications or cancellations to existing reservations
Process payment transactions and ensure accuracy in billing and financial documentation
Ensures accurate input of reservations details in the PMS
Be always updated on sales strategies, rates, products, packages and facilities of the company
Perform selling, up-selling and cross selling techniques
Support front office department and duties when needed
Requirements
Bachelor's degree in hospitality or related field preferred.
Minimum of 1 year experience with reservations or relevant experience of working in a similar field.
Excellent verbal and written communication skills in English and Greek; additional languages are a plus.
Previous knowledge in using Pylon PMS will be considered as an asset.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Multitasking and critical thinking are required in order to prioritize and handle the tasks.
Problem solving oriented personality, able to find the best solution to every customer related issue.
Strong administrative abilities.
Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs.