Front Office
Front Office Manager
Location:
Santorini, Greece
We are looking for an experienced Front Office Manager to oversee the daily front office operations of our hotel. You will act as the 'face' of our establishment and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including reservations, guest service, and the night audit process. The Front Office Manager must have excellent communication and organizational skills and should possess a strong attention to detail. The goal is to enhance customer dedication, drive sales of our services and expand our clientele by strengthening our hotel's reputation.
Job Type:
Full Time - On site
Responsibilities
Ensure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiries
Manage and train the front desk staff to provide excellent customer service
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
Facilitate room and hotel facilities inspections to confirm quality control
Create and implement policies and procedures for the front office department
Handle guest complaints and resolve issues in a timely and professional manner
Receiving guests' feedback while on-premises to ensure their satisfaction and handle guests' online review responses
Promotes in-house and sister properties' services and facilities
Oversee the night audit process and ensure the accuracy of financial transactions
Maintain a high level of professionalism and lead by example
Requirements
Proven experience as a Front Office Manager or similar role
Excellent communication and interpersonal skills
Strong organizational and leadership abilities
Ability to problem solve and handle difficult situations calmly
Proficient in hotel management software (PMS) and MS Office suite
Customer service oriented mindset
Attention to detail and ability to multitask
Fluency in English; knowledge of other languages is a plus
Degree in Hospitality Management or related field